Something slightly different

So I've still not hear from either SEB or my UK bank, which is disappointing on both counts. SEB have a dedicated international branch, and as I now have Monday off work ahead of my holiday, but will be in Stockholm still, I should be able to physically go to the bank and get some advice. My bank in England advised it can take up to 5 working days for them to respond. Bearing in mind that there was a UK bank holiday this week, that gives them until Monday to respond to me. I'm travelling on Tuesday, which means they have until Wednesday morning to respond. If not, they'll find me in one of their branches on Wednesday, and they'll be looking at the business end of a very big complaint. Especially seeing as I'll have to pay my rent and be subjected to their huge charges in the meantime.

But never mind that for now. I'd like to concentrate on another new experience I've had since I came to Stockholm, and something that plays a big part in what my life is like here. My job.

Since February I've worked for the European Union. That's new, and the public sector in general is new for me. I realised yesterday that sometimes my workplace feels like a little parallel universe in the center of Stockholm. Compared to living in Finland, I have a much more international circle of friends and acquaintances here. On the one hand I'd like to meet more Swedish people and find it easier to learn about Swedish culture and traditions, but on the other I think it's lovely to meet people from so many backgrounds, and to not feel at all intimidated by people from cultures that are different to my own. Not everyone is fortunate enough to have that mindset. My boyfriend is half Japanese and half German, I am English, and I am proud that our future children will never be ignorant about different cultures.

I've always said that Stockholm reminds me of London in that there is such a diverse mix of people, and when you're in public you can hear so many different languages being spoken, not just Swedish. The feeling that you can get anything or do anything in London, however obscure it may be, is one of the reasons I like it so much, and why I think of it as my home, even though I'm not originally from there. Stockholm is like a smaller, quieter version of that.

People from all over Europe, and the world, work at the same place as me. Throughout the day, even in just one room, you can hear multiple languages. We tell each other about strange things from our countries. As we are in Sweden, Sweden is better represented amongst the staff than any other nation, but overall the majority of staff are not Swedish. Many have worked at more than one EU agency, so a lot of people have moved around a lot. The way of thinking about the world seems to be a bit different. Commuting between countries, having long distance relationships, or living in a different country to your children or family is quite normal, As is a term I quite like, being a "love refugee" - someone who moved to Sweden for the sake of their Swedish partner.

We're in Sweden, so we'll take any opportunity for fika, but the components of our fika cross borders. Today for example we sat around a table filled with Turkish Delight, chocolate from Greece and Denmark, Dutch butterscotch, and German teabags amongst other things, whilst talking about house prices in the UK, Sweden, and Bulgaria. Every day I hear different accents and unfamiliar sounding names. It's not perfect - at the end of the day it's still a day job, not the thing I care about most. I don't bounce out of bed every morning super excited to go to work. But it could be so much worse, and I'm really grateful that I can meet and get to know such a diverse range of people.

I was asked today what I thought about the election. I'm not a political person at all. This was the first time that I actually had the good intentions of voting, just to count as a vote against UKIP and the Conservatives. I assumed I could vote at an embassy, like pretty much every other person I can think of who lives away from their country, but no. When I wanted to register as an overseas voter I had to choose either a postal or proxy vote. Both involved sending an application form to London. My family live far away from where I'm currently registered to vote, so I couldn't think of someone I trusted to vote by proxy for me. I don't see why I should have to pay international postage on an application form and the vote itself, when that is my right anyway, and didn't trust a postal vote not to go wrong. Surprise surprise, an English person I know living in Finland had problems with her postal vote, so my suspicions were correct. I haven't ruled out that it was intentionally made difficult for overseas voters, and in the end it was too much hassle for me. We'll find out tomorrow, but I hope that the people who were able to vote have done the right thing, and not voted for certain parties are racist or intolerant. I know it's a complicated issue, and I know that not everyone has good intentions, but my recent experiences have confirmed in my mind even more that integration between cultures is something enriching, that we should be thankful for.

Valborg and a glimmer of hope

With the banking situation there is a small glimmer of hope. I looked at ICA Banken, which predictably did not offer an account without providing a personnummer, However, I came across a page (in English even!) on the SEB website about private non-resident bank accounts. There was an email address for enquiries, so I contacted them to see if they can offer something in my circumstances. They have a dedicated branch in Stockholm for non-resident accounts, and although the information on their website is quite limited I really hope it'll be a suitable option for me. It takes a couple of days to get a response, and today is a bank holiday, so hopefully I'll get a reply next week. I knew nothing about SEB and had never considered them, but my housemate told me they have a pretty good reputation.

If they cannot do anything for me then I suppose unfortunately I'll just have to accept these stupid charges from my bank in England, but that's not something I'll be doing happily, and will really be a big factor counting against me living in Sweden. It's really not unusual anymore for people to move between different countries and have interests away from their home countries, so I really don't know why the authorities can't collectively make it easier for people. As much as some people might not like it, immigration and globalisation is a thing.

The last couple of days have not been very nice, and I really can't promise right now how long I will stay in these circumstances. I'm feeling quite depressed. It's just over a week now until my holiday to London, and I think whilst I'm there I'll be seeing how it feels to be back and having a little think about the future.

   

On a slightly more pleasant note, today is May Day, and last night my housemates and I went to see the Valborg bonfire near to our house. This is also a holiday in Finland, but I missed it because I went on holiday to Norway at the time. In Sweden bonfires are traditionally lit to keep away bad spirits, and now it's officially spring. Although the sky looks suspiciously grey outside. The bonfire wasn't the most exciting thing in the world - it was basically that and some food stands in a field, but my housemates said it's more for the children and that the suburban ones like this aren't that big a deal. Still, I enjoyed being able to experience something from Swedish culture. I feel I'm a bit more detached from Swedish culture than I was from Finnish culture in Finland, mainly because my friends here are quite mixed, not just Swedish, and so there's less of an influence on me. It's kind of a shame, as I do want to learn and understand more here, so I'm glad I had the chance to see it, even if it wasn't the greatest spectacle.
Now it's a day off from work, which is something I certainly can appreciate, and I'm looking forward to going out tonight. I've definitely earned a few (many) drinks this week.

If Sweden was my boyfriend

Krakow was an experience. Mainly I was working, so there wasn't much of a chance to really explore, but being in a country that is completely alien to me made me realise that Sweden is becoming quite comfortable for me now. Every day I'm surrounded by a foreign language, but it's one that I understand, and it felt strange to see a foreign language everywhere that I couldn't even begin to understand. Obviously it's been a learning process to understand this country, and I'm quite sure I've only reached the tip of the iceberg, but this was the point that I realised how much things here have started to make sense to me, and become the "normal" way for me. But now onto an aspect of living here that I really cannot make sense of, and that really is making me question more and more why I'm here.

I don't actually have a bank account in Sweden. In January I was waiting to get a job and get established here, in February I was waiting for a personnummer, in March I had some personal matters to deal with that were more of a priority, and for much of this month I believed I would be leaving soon, thus making it a waste of time to go and open an account. Having decided that I will stay longer, today after work I finally made the effort to go to Handelsbanken. I chose Handelsbanken specifically because numerous sources, including the bank themselves, state that they offer a non-resident bank account. I'm not sure how that's different to any other bank account, but due to not being able to get a personnummer it's really the only option for getting an account in this country in my current circumstances.

So in I go, armed with ID, copies of payslips, my work contract etc, and immediately I'm shut down and told that they don't offer that service. I asked why their own website, plus numerous other sources, claims that they do if they don't. The gentleman at the bank didn't have an answer for that. He told me there have to be exceptional circumstances, or they have to have an existing agreement with my employer, which of course they don't. I suggested they get someone to have a look at the information they're giving out. He suggested I try ICA Banken. I walked outside and burst into tears.

You may ask why having a bank account in Sweden is such a big deal, let alone something to bring me to tears in the middle of the street, especially when my employer has been happily paying my wages into my UK account all this time. I'm losing money just by being here. Every financial transaction I make comes with a fee. My bank casually takes £6 from my wages every month for accepting foreign money, which is a tiny percentage of the wages, but obviously it adds up over time. Worst of all is that when I pay rent to my landlord, who obviously does have a Swedish bank account, my bank charges me an extra £30, which is a significant addition to the rent.

But this is just one part of a bigger problem. Sweden has no respect for me. Sweden is happy to take from me but gives me nothing back. Sweden makes me feel like I'm not a real person. Every time I think things are going well Sweden takes my hope away. Sweden isn't satisfied no matter what I do. I have a sneaking suspicion that Sweden probably doesn't want me around at all. If Sweden was my boyfriend everyone I knew would be telling me to leave.

I am not, and never have been, an idle person. Coming to this country, my intention was always to find a job, contribute, and basically do all the things that any normal, productive member of society does, the same things I have done throughout my adult life. I worked hard to find a job, and a month to the day since I arrived in this country I was starting a new job. I believe that some of this was down to being in the right place at the right time, but I worked hard to find a job, and other people have been uniformly impressed with the speed in which I started working here, and then found a stable place to live. I like my house and my job, and on the surface I probably appear to be very settled. 

Having a personnummer is the key to everything here. Having found a job, everything I knew suggested that I could then get a personnummer, and then get all the other things like a bank account set up. We know how that turned out, and it became clear in my dealings with Skatteverket that the information you get really depends on who you speak to and what the weather is like that day. Not wanting to recognise me as a resident of this country certainly doesn't mean the government is going to let me keep my money, of course not. I'm not entitled to even join a gym here, but I still get a third of my money taken away in taxes, to pay for the royal wedding amongst other things. I'm very much entitled to pay taxes to Sweden, but that's about the only thing I'm entitled to. Every time there seems to be some way to make my life easier, for example opening a non-resident bank account, the door gets slammed in my face once again, and I'm sick of it. 

I can't help but compare this experience to when I lived in Finland. It's now been about four months, and at this point when I was in Finland I had both a bank account and a social security number, and I gained those things through having a one month part time work contract. Now I've been working full time for three months, and I'm entitled to bugger all. When talking about these problems to Swedish people, I've mentioned how in Finland my employer could only pay into a Finnish account. There was a delay at Maistraati in providing me with a social security number, but they'd confirmed I was entitled to one and would receive one, so my friend took me to the bank and we explained the circumstances. It was no trouble at all, they opened an account for me with a generic number, and told me to come back and let them know my real social security number once I had it. I never actually remembered to go back and tell them. Swedish people laugh their heads off at the idea of such a thing happening in a Swedish bank. And to prove the point, the very first question I was asked today, even after specifying that I'd like a non-resident account, was "Can I see your personnummer?" 

I haven't been to Finland in a while, so I can't say for sure how the situation is these days, but from what I know immigration levels are much lower there than in Sweden. When I lived there everyone I knew, except for one person, was Finnish. I was the novelty act because I was foreign. Attitudes to immigrants, even white European ones like me, were not always tolerant. At the time I felt like the authorities might be deliberately making things difficult. Now the way Finland treated me seems like a dream. If I had had the job I have now in Finland I wouldn't have had a care in the world.

I'm sick of basic things being huge struggles. I'm sick of feeling like nobody cares, nobody wants to help, like whatever direction I go in it still leads to nothing. I'm sick of losing money through necessary transactions like getting paid and paying my rent. I've done everything right, and I've not asked for anything except to be treated like everyone else. And it just makes me think more and more, why am I actually bothering? I could move back to London and get treated like a real human being. There are issues in my personal life that make living in England again a good option, and the way I'm treated by the authorities here does nothing to discourage me. I spend more and more time feeling frustrated and unhappy, and I can't help but feel that I deserve better than this.

I don't give up easily. Anyone who knows me will say that when I decide I'm going to do something it will get done, one way or another. I put in so much work, and effort, and resources to come here. I really, really wanted to come here. But I'm starting to feel like I'm fighting a losing battle. I keep wondering what would be good enough for Sweden. I keep wondering what Sweden actually wants me to do. I hate to say it, but if Sweden wants me to leave then unfortunately Sweden is winning. It's wearing me down, and I don't know if I can keep putting up with this.

On the surface things are good. I have a decent job, a nice place to live, a social life, I can speak Swedish - you'd be forgiven for thinking I've really got my shit together here. In some ways I have. But then this kind of problem comes up yet again and reminds me that my life here is very superficial. I really wanted to come here, but I'm starting to get sick of jumping through every hoop and it still not being good enough. You only have to look online at pretty much any expat forum or website to see that I'm not the only one.

I can remember the exact moment in Finland, after being there for just under two months, when I knew I wanted it to be my home, and I knew that I would do whatever it took to stay. I loved it so much, and I did put up with a lot in order to stay. I love Stockholm, and I like my day to day life in Stockholm, but even after double the amount of time I don't feel that burning love that I had in Turku. I am not eager to leave, but there's only so much I'm willing to put up with in order to stay. And I'm not sure for how long I'm willing to be only half a person.

Fun with Skatteverket part 3

I should really just accept that visits to Skatteverket will probably be a fairly regular occurence for the foreseeable future. Yesterday I went back to apply for a samordningsnummer, which I understand allows me to pay tax and not much else. I already had the paperwork for this, as I was given it when I applied for the personnummer, but was still expecting to wait for a long time.
On this occasion I was actually in and out in about five minutes. My form was already complete, so they took photocopies of my work contract and passport, and as this is basically guaranteed because I'm working in Sweden I was told I'll get the details in the post shortly.
What alarmed me a bit is that the lady who helped me told me that I'll need to reapply for this number every year! Which basically says they are happy to let people live here for a lengthy period without being given full rights. That's certainly a bit of a worry. There's a space on the
I asked the lady what would happen if I eventually had short term contracts at one workplace adding up to a year or more, bearing in mind that during my first ever trip to Skatteverket I was told, possibly by the same lady as last night, as the two looked very similar, that you must have a personnummer if you live in Sweden for more than a year. She told me what I had suspected, that even if you've lived here for 10 years with short term contracts it doesn't prove that you can support yourself for at least a year into the future. As my workplace usually offers short term contracts this is a big concern for me at the moment. She seemed to find it very difficult to tell me that, as though she knew it was a bit stupid.
She told me that to qualify for a personnummer I would usually need a work contract of at least 6 months. When I went to the exact same office three weeks ago, the man who helped me told me that you usually need a work contract of at least 12 months. Those are two very different periods of time! When I got home last night I looked online for more information about the samordningsnummer, and at what point this can change to a personnummer, and it seems that everyone who moves to Sweden is equally confused, which at least is some consolation. There doesn't seem to be a definitive set of rules, and whether or not your qualify seems to be depend on who you speak to, what day it is, and what mood they're in. I've now been given three sets of different information, all from the same office, an office in central Stockholm that I would imagine has a lot of visitors in similar situations to mine.
Kai is currently having interviews for a job, and I really think he's going to be successful. Initially he'll get a six month contract - three weeks ago I would have told him not to waste time applying for a personnummer, and to just apply for a samordningsnummer in the first place. Now I've told him to just apply for a personnummer anyway if he gets the job, because it seems that some people at Skatteverket will accept a 6 month contract, and that'll mean we both get personnummers.
I suppose it's a step in the right direction, but it's still frustrating, and I really am surprised that the system is so disorganised. When I first researched what I needed to do when I got to Sweden it seemed very straightforward, far easier than when I went to Finland, but I'm now finding that's not really the case. Everyone, whether they have moved here or actually work at Skatteverket, seems equally confused.
One positive is that I've discovered I can open a non-resident bank account here. My employer can pay into my English account, but the bank in England takes some commission for accepting the payment, so it would be much better to have an account in Sweden. My housemate sent me a link to information about non-resident accounts from the Handelsbanken website, so the plan is to go to Handelsbanken to set up an account, with this information in hand in case they try to argue about it. Conveniently, a branch near to where I live is open until 7pm on Wednesdays, so I think I'll go there tomorrow. It's all baby steps, and it feels like things are still very up in the air, but everything is a small step in the right direction. Let's just keep hoping for long term work contracts.

The personnummer problem

I’ve heard so many stories about Skatteverket taking a really long time to respond to personnummer applications. Well, I can now say that they definitely don’t take their time if they want to reject you! I visited them on Monday evening, yesterday I received a letter from them to say no! I was pleased that I found work here more quickly than I did in Finland, but it seems it’ll take me much longer to get a personnummer here than it did in Finland, which was pretty easy once I had a work contract – incidentally, a short term, temporary work contract.

I was expecting this – I was concerned about the length of my work contract anyway, the man who helped me at their office mentioned that this might be a problem – but the reality of it actually happening is very frustrating. I’ll now have to make a second application for a temporary number, which will enable me to pay tax in Sweden, and basically nothing else. I won’t be able to open a bank account, or do any of the other things a personnummer enables you to do. It’s certainly fortunate for me that my employer is able to pay my wages into my UK bank account, otherwise I’d be in an extremely difficult position.

The thing that really irritates me about this situation is that whilst Sweden is more than happy to take my money away from me in the form of taxes, I will not be allowed to benefit from this at all. One particular thing going round in my mind is what would happen in a few months if I needed medical attention – I have an EHIC card issued by the UK, and in September was told at Skatteverket that I’m only entitled to use this for 6 months if I’m living permanently in Sweden. After that the card is basically invalid as I no longer live in the issuing country, but I’m quite sure there’s no way I could apply for another card issued by Sweden when I’m not officially recognised as a person who lives in Sweden!

In this country you can apply for a personnummer if your partner qualifies for one, hence why I applied for both of us on Monday. This surely means that there are a lot of foreign people here with Swedish partners, or partners who have other grounds for being given a personnummer here, who have their own personnummers but don’t work or bring anything to the table in this country - and I’m sure in some cases have no intention of working or contributing in this country – who are treated equally to Swedish people and can fully live their lives here, whereas I work for a living, pay taxes, and contribute to this country but see no benefit whatsoever. That seems rather unjust, and quite frankly, really, really pisses me off. I briefly considered not even applying for the temporary number, but I believe this is used to work out the “correct” amount of tax I should be paying, so not doing it could hinder me financially. I say “correct” because I think the correct amount should actually be zero – if I contribute my money to the system I think it’s only fair that the system gives me something back. But obviously that would be far too easy.

The thing that makes it more complicated for me is that in general my workplace just offers short term contracts. I met someone yesterday who has worked here for 5 years, and has had 7 different short term contracts in that time. I believe she studied in Sweden before starting work, so her situation is probably a bit different, but in theory could they take taxes for that long and still claim you’re not entitled to a permanent number? Someone else told me that they’d taken short term contracts adding up to a year to Skatteverket and they still weren’t happy! The letter I received yesterday seemed to imply that they needed to know you would still be here a year into the future, which suggests to me that if you only had a contract for a few months into the future they could still say no, regardless of how long you’d lived and worked in Sweden up until that point. But then, in September they also told me that it’s necessary to have a personnummer if you’re here for at least one year. When I apply for the temporary number I need to find out at what point they will accept that I’m here for the long term, regardless of the length of my contract, because clearly there is the potential for me to work here for several years on short term contracts. Unless I get a new job with a long term contract, or Kai gets one, allowing me to apply as his partner, it seems like the earliest point this could be resolved is a year from now, which is ridiculous!

It makes me so angry that it’s really easy for someone from another EU country to move to England, when it’s so difficult for me to go the other way. If a Swedish person decided to move to England all they would need to do is make an appointment to get a National Insurance number – which basically involves showing their passport to prove that they’re from an EU country – and then they’re good to go. Plus seeing as National Insurance relates to paying tax, proving you’re allowed to work in the country, and literally nothing else, if you are unemployed or not intending to work it really makes no difference to your day to day life whether or not you have this number. Whereas here I am, working in Sweden, paying taxes in Sweden, but not recognised as a resident of Sweden, not entitled to open a bank account, or even join a gym! I’m wondering if this will be an issue with trying to rent a house in a few months, unless it’s a private contract with a landlord who is just satisfied that I am employed. Thankfully we are moving somewhere new today so we have a while before we need to worry about that, and hopefully our circumstances will have moved along a bit by then.

In a way, I don’t even know why I’m shocked by this situation. I remember in Finland being expected to pay €50 to register as a foreign resident of Finland. €50 for “the right” to live in a country I allegedly already have the right to live in as an EU citizen. Freedom of movement within Europe means absolutely nothing, it just means I can go on holiday to another European country without needing to apply for a visa, and here it just meant I didn’t have to bother getting a residence permit from Migrationsverket.

The past couple of weeks have been full of highs and lows – I think when you’re in a strange environment with little support you feel things more strongly. A small success can make everything feel better, a small setback can make everything seem worse. I’ll try not to worry about this too much until I can get some more information from Skatteverket about what I can expect in the future if I have to continue with short term contracts. I’m a bit concerned, but more angry at how unfair this system is. I feel like I’m contributing and integrating, but at the same time I’m on the fringes with fewer options than others. I hope that this is not the start of a problem that will go on for years.

Skatteverket attempt 2

People who have read this blog previously may remember my last attempt in September to get a personnummer - you can read about it here. Essentially, it was a complete failure.

However, this time round I have a work contract, and my only doubt was what they would make of me having a short term contract with the possibility of extension. Either way, I left work early this afternoon and went off to the same office I visited last time.

I told the man at the front desk what I wanted, in Swedish. He immediately said "Oh ok, English" when I said I was from England, I then told him I could speak Swedish, I then misunderstood the next thing he said to me in Swedish. My spoken language skills definitely need some perfecting. Anyway, we got there in the end, he gave me the paperwork and a ticket - they love giving tickets for when you're waiting here, just like in Finland - and sent over to fill in the form and wait to see someone. This alone is further than I got last time!

It took a while but eventually I was called up by a very nice man, who was very encouraging. He did say there might be a problem with the length of my contract, but unfortunately there's not very much I can do about that. Although the Skatteverket website doesn't state this, he told me that for a permanent personnummer you usually need a work contract of at least one year. I know I wouldn't choose to leave this job without something else lined up, and if the contract was not extended then finding something new would obviously be my main priority, but they can't rely on that.

However, he took the application anyway, and told me that if this application is declined I can apply for a temporary number which will definitely be accepted. Presumably having this means I'd have to renew it each time my work contract changed, which would be quite annoying, but if I got a longer term contract I could apply for a permanent personnummer straight away. Seeing as Skatteverket says that if you are staying here longer than 6 months you need a personnummer, surely there would be a point where they would have to accept that I'm here long term and give me a personnummer? A short term number is better than none at all - I had a temporary number in Finland, but I think that's because I knew all along that I was going to leave. That's not the plan here.

Anyway, the man who saw me was very nice, and gave me the paperwork for a temporary number already, so that if there is a problem I can apply for it really quickly. He actually checked to see if I could apply for both numbers at once but that's not possible.

One helpful thing is that whilst I'm applying as an employed person in Sweden, I can also apply for Kai even though he's not working. However, if it comes to the temporary number I can only apply for myself. If he finds a job in the meantime with a long term contract we can both apply for personnummer's through that. That option would make him finding a job even sweeter for us.

I'm realistic, and I'm going to get the temporary application ready, as it seems likely there will be a problem with the length of my work contract, even though I explained why it's short term, and this can be verified with my employer. I've still got further in this process than I did last time, and it's been much less confusing and difficult so far. Having to renew a temporary number every so often would be frustrating, but better than nothing. It's still a step closer to getting settled here. I'm expecting to have to go down that route, but in an ideal world I might get a nice surprise from Skatteverket this time!

A reflection

This week there's been a lot to be happy about, finding a job and a place to live in one week is a bit special. As I still don't know a huge number of people in Stockholm I decided to invite everyone I do know out last night, and it was great. It made me think about our situation.

Five weeks ago we came to this country with nothing - no job offers or solid long term plans, nowhere to live long term, and we knew only a couple of people in Stockholm. Five weeks is not a long time, and I'm actually so proud of how I've done, and that already I'm in a position where I feel at home here, rather than feeling like a visitor or tourist. 

Although I lived in Finland for a year I was more nervous about coming here, probably because I'm now older and wiser, and more realistic about the difficulties of living abroad. In Finland I had a lot of good luck, and a lot of help from others, and I did worry I wouldn't manage this time round. I really do not want to live in England, so failing here would be such a massive disappointment. 

I'm so happy that we've started to really make a life here in a short space of time. Obviously it's still very early on, and things are not perfect yet, but I'm surprised at the progress we're making. I have a job, we have a place to live, which I can't wait to move to next week, and we have friends here. It's starting to become home. 

I'm keen to make Swedish friends, but I also like meeting people from a variety of countries and backgrounds. I realised last night that the people we count as our friends in Stockholm are all of different ages, nationalities, and backgrounds, including Swedish, but despite this everyone can be together without it being awkward or uncomfortable. I love that, and I feel lucky to already have people here I think of as friends. I'm used to having a lot of friends and contacts in London, so to suddenly be in a strange place where you know barely anyone can be lonely and depressing. There have been a couple of times when I've been lonely, but that's not really the case now.

Good luck comes in threes so hopefully very soon Kai will find a job or something else that he wants to do. I hope that our luck doesn't run out and we keep having as amazing a time as we've had so far. I've put in a lot of effort since we got back here, and it's so good to know that said efforts have paid off. I feel it proves that anything can happen if you try, and that the negative experiences I've heard about do not go for everyone. I feel that we have a future here, and I'm so happy.

More progress

It seems that this week is becoming quite a successful week for me! As mentioned yesterday, Kai and I have begun to make some new friends here, which I think makes a big difference to feeling comfortable in a place. This morning there has been another positive development for me.

The job hunt has not been going particularly well this week - neither of us have been finding many new opportunities to apply for, and this week I've mainly been sending off speculative applications. That's better than nothing, but the chances of actually getting a job out of it are much slimmer. It's been getting quite frustrating, but we can't lose hope. Whilst I was looking for new sites that might list suitable job opportunities I had a phone call from the recruitment agency I spoke to about a particular job last week, and I now have an interview for that job tomorrow morning! Hooray!

These things make me nervous anyway, but in this case I'm extremely nervous. Getting this job would obviously mean I can easily apply for a personnummer (you can read about the trouble that caused me in September here ), and will probably make househunting much easier because we will have a guaranteed income. We haven't even started househunting yet, because we can understand that if two recent immigrants with no job between them wanted to rent from you you'd probably say no. It's not often that the outcome of a job interview affects whether or not you can be treated equally to everyone else in a country, but that kind of is the case here. So no pressure.

Obviously I'm taking this situation very seriously, and the rest of today will mainly be for research about the organisation, interviews and workplace culture in Sweden. I've already worked out how to turn my greatest weakness into a positive point, and I'm trying to take a very positive attitude, but without getting my hopes up.

Realistically I know I could do this job and do it well, I just have to make sure I'm as prepared as I possibly can be. Luckily Heli has also had the experience of coming from another country for a job interview in Sweden, and has now been working in this country for several years, so she's in a good position to give me some tips. I'm going to try not to stress too much today - I don't want to be a nervous wreck tomorrow morning. Getting this job would help us both so much, especially in terms of me getting a personnummer etc. So far we've had a really successful week, we have plans to hang out with our new friends both tomorrow night and Friday night, so I just need to trust that this success will continue tomorrow morning. Wish me luck!

A huge complaint

There is one part of my experience moving to Stockholm that has left a very unpleasant taste in my mouth, and it has nothing to do with Stockholm or Sweden. It is to do with the company I used to send some belongings ahead of me, a company based in the UK called First Luggage. I am writing about this here because I know that this blog is likely to be read, either now or in the future, by people who may be moving to Sweden from the UK, and I feel that this is relevant to anyone considering moving abroad from the UK.

I used First Luggage three years ago when I was moving back from Turku and needed to send some things ahead of me, and I was completely satisfied by their service. I remember that I actually entered the wrong collection date when making my booking, and this was changed without any difficulties at all. The luggage was collected and delivered promptly, and based on this experience I had no hesitation in using them this time. In fact I didn't even consider any other options because I was so confident in using First Luggage. What a mistake that turned out to be!

Heli agreed that my luggage could be delivered to her house in Stockholm, and so I booked the collection, arranging for my case to arrive here the day before I did, and paying over £100 for the privilege. A few days before the collection was due I received a phone call from First Luggage, informing me that the delivery address was incorrect, and that their system was displaying "foreign characters." The person I spoke to did not elaborate on this, and also told me she had googled the address and it didn't exist. I told her that I was quite sure my friend knew her own address, but that I would check with her and get back to them. Heli obviously confirmed that the address she'd given to me was correct, and for the sake of it I decided to google the address myself. It was definitely there.

Heli's address contains some accented letters that don't appear in the English alphabet. First Luggage claim that they can deliver your luggage anywhere in the world, but if their system can't recognise accented characters that surely rules out multiple addresses in Scandinavia, Iceland, Finland, France, Germany, Spain and other Spanish speaking countries, to name a few. I started to wonder if first time round I was just lucky that my address in Finland only contained letters also found in the English alphabet. I also considered that when entering address details on the First Luggage website, you're only able to enter them in a UK format, with the postcode coming last after the city name. This is not how Swedish addresses are laid out, nor Finnish addresses, and I'm sure addresses in some other countries have a different layout too, and I wondered if this might also cause a difficulty.

Anyway, when First Luggage contacted me it was a Friday, and it is unfortunate that the following Monday was a UK bank holiday, meaning it wasn't possible for me to speak to them. I know this is not their fault, and it is just unfortunate timing.

My collection was booked for the morning of the Tuesday, so I called them first thing in the morning to confirm that the address in Sweden was correct. I spoke to the same person as on Friday, who told me she would speak to her operations team and get back to me. I have previously worked in customer service for a well known gift retailer in the UK, and regularly dealt with a number of serious complaints. I really think this has made me more patient and reasonable than the average customer, as I am aware of how much stress and pressure customer service staff are sometimes put under. However, two hours later I still had not heard anything and needed to go to work, so I called First Luggage again. They didn't seem to have made any progress with the issue, and asked me to email the address to them. I did this immediately, and quickly received a reply confirming that the address was ok, they would send me the documents I needed that day, and would collect my suitcase on Wednesday morning instead. I sent two further emails, one asking when the luggage was likely to get to Stockholm in light of the delay, and another asking that the documents were sent to me by 4pm. This was because I did not have a printer at home, as I had mentioned on the phone, and would need to print the documents at work. First Luggage make it very clear that you must print the documents they send and give them to the courier when they arrive. I did not receive a response to either email.

I finished work at 4pm, and still did not have a copy of the documents I needed. I called them yet again, and was promised that I'd receive them by close of business, which was apparently 5.30pm. I was not very impressed, as I would now have to pay to have the documents printed. I informed First Luggage that I was moving abroad, they were delaying me in dealing with multiple other things I needed to do before leaving the country, and that I wanted a partial refund. When I said the whole experience had been ridiculous, the person on the phone actually agreed with me, but she did not apologise, and tried to blame the whole thing on the bank holiday. In regards to a partial refund, she told me "we'll see" once I had received the documents. So that basically meant no.

5.30 came and went, no documents were received, so I sent them a lengthy complaint email explaining what had gone on up to that point. I received a phone call from a different member of staff first thing the next morning, and to be fair to him, he was apologetic and seemed sincere. He had arranged for my luggage to be delivered to their office, so that they could attach the paperwork themselves, and to then be sent on an express service to Sweden so that it would still arrive on time. He told me it would actually arrive the next day, which did not help because Heli had arranged to stay at home on Friday, not Thursday. He told me he'd add a note asking that delivery was made on Friday, and also assured me I'd still be receiving a written response from a manager.

The case was collected and delivered, and I safely arrived in Stockholm. Last week I realised I had not received a response to my email, so I forwarded this to them and chased a response, pointing out that the email had obviously been received and read, otherwise no one would have contacted me the day after I sent it. And then it all gets worse...

Yesterday I found that another week had passed with no response from First Luggage, so I took to social media to air my concerns. Within minutes of posting on their Facebook page, which has over 8,000 likes, they commented that they would look into this as a matter of urgency. A while later I received an email from their Customer Care Manager, who just fobbed me off. He claimed that the initial communication issues were caused by a problem with their phone system. Frankly I find this quite confusing, as I had to call them multiple times and never had a problem getting through on the phone. The problem was that they failed to respond to emails, emails that I know for a fact they received and read. He also provided me with a £25 voucher to use against my next booking. It's an insult to my intelligence that they think I would use their service again after this. I had already told them several times that my previous experience with them was excellent, and that they had completely ruined this.

I replied to this email, informing them that their voucher was worthless as there is never going to be another booking, and that I didn't see what the phone system had to do with the issue. When I worked in customer service we occasionally had issues with the phone system, but this never affected our ability to send emails to customers. Considering that an email I sent on a Tuesday evening was read at about 8.30 the following morning says to me that they weren't struggling to catch up that much. I wanted some honesty, and a partial refund rather than a voucher I would never use, a voucher worth less than a quarter of what I paid for this shambles.

I decided to add a comment to my Facebook post, and discovered that it had mysteriously disappeared from their page! First Luggage clearly are concerned primarily with protecting their image - whether or not the customer is satisfied isn't relevant. I then posted again, specifically pointing out that they had removed my previous negative post from their page, and that I really felt the 8,000 people who liked their page deserved to see a real customer's experience with them.

At around the same time two rather odd things happened that just made the situation worse. First of all, a request to add First Luggage as a contact on Skype appeared. My Skype details are not listed anywhere, meaning that First Luggage had gone searching for my details, and I'm unsure how legal or ethical this is. Secondly, Heli text me and said they'd called her, claiming they thought that was my Swedish phone number. They know it isn't - they called her on that number to check my luggage had arrived, I provided that number at the point of booking, weeks before I even got to Sweden, and have never indicated to them that the number belongs to me. Contacting her when she hasn't even made the complaint is totally unacceptable.

I then received an email from the manager, not addressing anything I'd said, but saying he'd like to discuss the matter on Skype as he doesn't want to send emails back and forth, and also doesn't want to cause me a costly phone bill. I'm very hesitant to do this, as I will then have no evidence of anything that is discussed, and my knowledge of complaints procedure tells me that serious complaints like this should be kept in writing as far as possible. I replied to him telling him exactly this. I'm now waiting to see what happens from there.

If they had just dealt with the complaint at the time I would not be making the fuss I am now, and it's almost like they're intentionally causing more trouble for themselves by acting in a questionable manner. I am so frustrated with these people, and this is honestly the worst experience I've ever had with an organisation of any kind. I'm shocked at how bad their customer service is, and I think my former colleagues would agree that if any of us had acted in this way we may not have had jobs for much longer. I am an intelligent person, and First Luggage will not succeed in fobbing me off.

This morning I looked online for reviews of the company, and it seems I'm far from the only person who has had a negative experience. I'm also not the only one who doesn't get replies to complaints. It looks like I just got lucky first time round, and that using them again was a massive error. I don't want to keep dealing with this, it is no more enjoyable for me than it is for them, but I refuse to let them get away with this. 

The time now in the UK is 10.30am, so they are definitely in their office, and as yet I have heard nothing. I will keep chasing this, perhaps they think they can just make me go away, but what they don't know is that I learned from some very tricky customers and I will not be disappearing without a resolution. I wonder how long this nonsense will get dragged on for...

Smells like red tape

Foolishly, I assumed getting a personnummer would be a straightforward process. I am an EU citizen, I am looking for a job, and in the meantime I have the funds to support myself, which I have proof of. So off I go to Skatteverket, feeling quite confident that I can sort this out early on in my time here with minimal fuss. Wrong!

I got to the office, and the lady who I spoke to was pleasant and helpful. She told me that whilst I was living on my own funds I needed proof of medical insurance. I have an EHIC card, which I used whilst I was living in Finland without any problems, and I thought this would also be sufficient here. She told me this wasn't enough to get a personnummer, and that I needed an S1 form from the health service in England. She recommended I arrange this and then come back. This was a slightly frustrating turn of events, but didn't seem so difficult to resolve.

Finding out how to acquire this form was a struggle in itself. It is not available online, and when I googled the form I found countless forums and discussions from English people living in various European countries who couldn't work out how to acquire the form or were having problems with it. I also found a discussion between English people in Sweden that did not fill me with optimism, as it outlined many people's problems with either getting the form or being accepted by the Swedish authorities whilst they were in the same financial position as I am. The NHS website was useless quite frankly, and I eventually found a UK contact number on a forum.

I called and explained my situation, and was promptly informed that I'm not entitled to the S1 form! Since June the form is only issued to pensioners or people working for UK companies overseas. Prior to June they would have taken my National Insurance number to find out how much I had contributed, and then worked out how long my form should be valid for based on that. As Sweden requires coverage for at least one year that might not even have been successful. I actually said to the woman on the phone "So they're telling me I can't register without this form and there's no alternative, and you're telling me I'm not entitled to it and there's no alternative, so basically I'm stuck." Her response was "Yes."

The only other option if I really want to register at this point is to pay for private medical insurance, and I'm not going to do that. Before looking into the process I assumed I'd need a job before anything else, the same as in Finland, and this seemed like a faster way to get things done. Clearly not, so I just need to concentrate on finding work, which is obviously one of the main priorities right now. 

This has dragged me down a bit and I'm not brimming with confidence right now. I know I can't fall at the first hurdle, and I know I can only make so much progress in a couple of days, but I'm not used to being in such an unstable position. This was my choice so maybe I shouldn't feel sorry for myself about it. I know that living in Finland was far from straightforward at times, and it seems I'd conveniently forgotten about the problems I had. At least I can rest assured that I'm far from the only one who has experienced this problem, even before the policy with the S1 form changed. As the personnummer isn't even necessary unless I'm definitely staying at least a year I think I should stop worrying so much, stop expecting so much of myself, and just get back to working on a house and job. In a couple of weeks if I'm still struggling I'll have to think about what to do. I hope it works out.